Refund Policy
Non-Refundable Items
We take great pride in offering high-quality Paiste Gongs to our customers. Due to the unique and delicate nature of these instruments, all sales are final. Therefore, we do not offer refunds or exchanges for any gongs purchased through our website.
Exceptions
While our general policy is non-refundable, we understand that extraordinary circumstances can arise. If you receive a gong that is damaged during shipping or if there is a defect in the product upon arrival, please contact us immediately. We will work with you to address the issue on a case-by-case basis. To qualify for an exception, the following conditions must be met:
- Notification: You must notify us within 7 days of receiving the damaged or defective gong.
- Proof of Damage/Defect: Provide clear photographic evidence of the damage or defect.
- Packaging: The gong must be returned in its original packaging.
How to Report an Issue
- Contact Us: Email our customer service team at [your email address] with your order number, a description of the issue, and photos of the damage or defect.
- Review Process: Our team will review your case and contact you within 3 business days with further instructions.
Shipping Costs
Shipping costs for returning a damaged or defective gong are the responsibility of the customer. However, if your claim is approved, we will reimburse the return shipping costs.
Final Sale
Please be aware that once a purchase is made, it cannot be canceled, and the product cannot be returned for a refund or exchange unless it falls under the exception policy outlined above.
Thank you for understanding our refund policy. We are committed to providing the highest quality products and customer service. If you have any questions or concerns, please do not hesitate to contact us at info@soundbathspa.com.